Our booking provider Wellness Living makes this super easy with the following steps:
Create a user account on our classes page
Follow the prompts on our schedule to book a drop in class.
If you would like to purchase any of our class bundles, the credits will be loaded onto your user account after purchasing via our shop page. From there, you can book the classes of your choosing using the spots on your bundle as the payment method for the class in lieu of a credit card.
We have multiple class packs of varying sizes available for purchase. Each pack contains class credits that can be used to register for any class that you would like to attend! Spots on your class pack will never expire. However, class spots will not be refunded if you cancel your class reservation less than one hour prior to the class"
Customers will be limited to one Terrific Twenty pack. All other class packs will be limited to two at a time.
No one will be allowed into classes without the prior purchase of a class pack or drop in.
We will be sending reminder emails and text messages when your class pack is running low.
*At this time our pricing is 1 class credit=1 child*
There are a couple of instances where we will cancel classes:
1. If there is inclement weather and an indoor space is not available to rent that day. If this is the case, everyone who is signed up that day will have their class credit returned to them or receive a voucher for a future class. No refunds.
2. Sandcastle reserves the right to cancel classes for a private party or event.
3. Sandcastle requires all class participants to sign up at least 12 hours in advance. If there are not at least 8 sign ups 12 hours before class, that class may be subject to cancellation for low attendance. Notice will go out at least 1 hour before class time. Those who are on the roster if a class is canceled for low attendance will either have their class credit returned to them or issued a voucher for a future class. No refunds will be given for any class purchases.
Our limits on all classes are 12 children. All drop in’s are contingent on the number of spots left on our class roster for that day. Please sign up in advance online, over the phone (call or text), or in person in order to be guaranteed a class spot for the day that you wish to attend. If you choose to drop in to class (whether you have a class pack or not) you acknowledge that there is a possibility of class being full for that day.
Drop-ins are accepted on days that meet minimum sign up requirements, however, at least 30 minutes notice will be required and you must arrive before 10:00 A.M (toddlers) or 11:30 (babies), as doors will be locked and Mr. Billy will be downstairs for the full 45 minutes of the class.
Our outdoor classes are located in Rittenhouse Square by the Rittenhouse Goat! This is the corner of 19th and West Rittenhouse Square. This winter and in cases of inclement weather, our indoor classes will be taking place inside of the Ethical Society of Philadelphia which is right across the street from Rittenhouse Square!
There is indeed an advanced sign up requirement for all Sandcastle classes whether someone is a class pack holder or dropping in for the day. Please do not show up at 9:59 expecting to drop in for a 10:00 class. If our roster is full for that day, you will be turned away. Everyone wishing to attend class for the day must sign up via your user account and sign all necessary waivers. If anyone needs help signing up, please call, email, or get in touch with us via the live chat feature of our website.
